How Do I Change My Healthcare Provider?
When you submit a request for a prescription or lab test on the Push Health platform, the system will connect you with the first available Healthcare Provider licensed in your state. If the Healthcare Provider is able to approve your prescription they will authorize it and send it to the pharmacy selected.
However, providers do have the liberty to amend or decline a request as they see fit. If a request is declined the transaction is canceled and voided. If you feel that another Healthcare Provider can better suit your needs, you can reach out to us to have them removed from your patient profile.
You can write to us at help [at] pushhealth.com to request the removal of the current provider from your patient profile. Once they've been removed, when you submit a new request the system will begin the process of connecting you with a new provider. You are free to submit a new request directly from your account dashboard. You can login with your email and password at the link below. Select your patient profile and click on 'Request Prescription' or 'Request Lab Tests' to get started.
If you are interested in connecting with a specific Healthcare Provider on the Push Health platform, we can help with that as well. You just need to provide us with the first/last name of the Healthcare Provider so we can connect your profiles.
At times you might not need to request a new provider because the provider who declined your request will actively disconnect from your patient profile. If the provider disconnects from you, the messages section of your account dashboard will not be functional until you are connected to a new provider. Again, you would just submit a new request in order for the system to rematch you with a new provider.
We hope the steps outlined in this article make it easy for you to change Healthcare Providers on the Push Health platform. Please send us an email us at help [at] pushhealth.com if you have any further questions.