What If My Healthcare Provider is Unresponsive?

When you submit a request for a prescription or lab test on the Push Health platform, the system will connect you with the first available Healthcare Provider licensed in your state. They will consult with you to offer their medical advice and review all of your prescription and lab testing requests. 

You can simultaneously fulfill your Patient Registration and submit your first request by filling out a 'Request Care' form at the link below.

https://www.pushhealth.com/services

Once the Healthcare Provider reviews your prescription they will authorize it and send it to the pharmacy selected. If a Healthcare Provider stops responding to you and your pending request is stuck in limbo you can reach out to us and request that we contact the provider. 

We will reach out to the provider on your behalf to help speed things along. If the provider responds back after a nudge from us, well and good! But if the provider for whatever reason continues to be unresponsive, we can disconnect the provider from your patient profile. Once you've disconnected your pending request will be open to the next available Healthcare Provider licensed in your state. You will receive a system automated email notification once you've been connected to a new provider.  

We hope this article helped you understand what to do when your Healthcare provider is unresponsive. Please don't hesitate to contact the Push Health Customer Care team  at help [at] pushhealth [dot] com if you have any further questions.