What If My Approved Prescription Hasn't Reached My Pharmacy?
When you submit a request for a prescription or lab test on the Push Health platform, the system will connect you with the first available Healthcare Provider licensed in your state.
You can simultaneously fulfill your Patient Registration and submit your first request by filling out a 'Request Care' form at the link below:
If the Healthcare Provider is able to approve your prescription they will authorize it and send it to the pharmacy selected. As soon as it's approved the prescription is electronically transferred to the pharmacy.
Sometimes, the faxes can bounce back to us when their fax machine is down. If your prescription has been approved but there's no sign of it at your pharmacy that's probably what happened. You can reach out to our Push Health Customer Care team so we can refax the prescription for you. Once it has been refaxed please allow 45 minutes to an hour for it to hit the pharmacy's system. Please contact your pharmacy directly to confirm stock availability and when the prescription will be ready.
We hope this article gave you some insight on how to proceed if your pharmacy hasn't received your approved prescription. Please send us an email us at help [at] pushhealth.com if you have any further questions.